Help Desk Technician
|The helpdesk technician is responsible for providing on and off site technical support for clients business operations by working with the Director of IT Services, client employees, and other Engineering and Helpdesk Technician team members to establish a consistent, customer centric focus on providing highly available IT infrastructures, systems and technical solutions for our clients.
Ensure the highest levels of customer satisfaction by commitment to timely resolution of all requests for client support
Interact with co-workers, vendors, customers, and representatives of other organizations to obtain and disseminate information, advice on projects, resolve conflicts, set priorities, coordinate activities.
Perform and maintain information systems and/or perform system and data base administration functions for company assets and systems protecting company proprietary and confidential information. Comply and enforce Corporate Information Security Policies and Procedures.
Research, gather, and compile relevant technical information to enhance, modify, and maintain assigned networks and communications systems.
Work to ensure that all projects and tasks are completed within applicable standards, codes, laws, and other regulations which apply to specific projects, networks, or facilities.
Remain current and proficient on job-related systems and equipment.
Work in a fast paced environment and maintain an ability to effectively triage and prioritize workload.
Use and build systems to maintain a highly organized and efficient work space.
Develop and maintain internal and external documentation including reports, diagrams, flow charts, forms, maps, white-sheets, manuals, presentations, and other materials necessary for projects, customers, and other applications as directed by management.
Two to five years of experience in information technology or a related industry. User support/consultative experience is highly desirable.
Strong computer skills – must be proficient in Microsoft Desktop and Server products. Must have a strong foundational knowledge of networking and Microsoft server networks.
Microsoft Active-Directory, Terminal Server, Exchange, Windows 7, 8, & 10, Server 2008 and above, multiple browser support, Sonicwall, Netgear, Fortinet, HP, Dell, and other SMB networking brands.
4 year degree in computer science or related field of study, or 2 year degree with equivalent experience. Microsoft Certifications are a plus.
Must possess significant troubleshooting abilities and be a creative problem solver with the ability to develop “out of the box” solutions.
Job Type: Full-time
Required license or certification: